Frequently Asked Questions about our Services
Customized house cleaning services are available weekly, every other week, 3-week rotations, or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee of the quality of work performed.
Risimaticleanit provides all of its cleaning products and equipment, we will not be using anything that you have in the house already. This is because Clean and Simple Cleaning trains its employees on what product to use on every surface so using unknown products could potentially damage your house if not used currently. We are also making efforts to be environmentally aware by eliminating paper surveys and adding non-toxic products. We are constantly making changes to better the working environment for our employees and to make sure we can deliver a better service for our customers. The following is a list of products our housekeeping employees use on regular basis: • Green Earth Natural APC: This product is used as an all-purpose cleaner. • Green Earth Glass Cleaner: Used on all glass surfaces. • OxyFect-G Peroxide Disinfectant Cleaner: Disinfectant used mostly in bathrooms. • Green Earth Natural Degreaser: Degreaser is used mostly on kitchen counters. • Vinegar: Is used on request on glass surfaces and on hardwoods diluted with water to wash them.
Our employees are insured to protect against any loss or breakage that may occur while we clean your home. All employment taxes are paid and all employees are covered under workman’s compensation if one of our employees is hurt on the job.
We require 48 hours' notice for rescheduling or cancellations. There will be an R350.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.
Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving. • Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home. (See Risimaticleanit Cancellation procedures.) • Turn off the alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system. • Have your home picked up and ready to be cleaned to avoid additional charges. • Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items. • Customer has 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes liability. • Let us know how we are doing. Complete the Customer Service Evaluation that is left at the time of service, or submit your comments online at Yelp, Superpages, Facebook, or any other online site. We appreciate your feedback and use it to help improve our services!
You can either pay with a check, Bank transfer, Cash, Mastercard/Visa, or online. A check is used by leaving it with us at the office or leaving it on your kitchen table for our cleaning crew to pick up. We also take Master card and Visa, we will take your card number and then charge the amount after the service is finished. We recently added an option to make your payment online.
Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!
There are a few ways that you can let our crew in. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers, or codes. We assure you that all the information provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is nowhere to be found, you will be charged with a lockout fee, for more information visit our policy section.
Our employees are given bonuses when they have no complaints and follow directions accurately. None of them want to lose out on their bonus or upset a customer. We have instruction sheets that the employees follow verbatim that ensures they are meeting your expectations and ours; we also have a Quality Assurance Manager that goes over the details of each house.
No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.
We offer in-home, over the phone, and written estimates. All estimates are free and hold no obligation. To get a written estimate you will have to go to our “estimate” tab on our website and fill out the information. In order to give an accurate house cleaning estimate, we will need to know what type of service and how many square feet we will be cleaning. For any other estimates, you will need to call the office at 010 745 4695.